Make a non-fault Accident Claim
Accident Claims Service are the better alternative to your insurer after a non-fault accident
- Like-for like vehicle replacement
- No policy excess to pay
- No impact on your no claims
- Your insurance will not be affected
Direct Line Car Insurance
Direct Line started with a single product – car insurance. And just one way for customers to buy – over the phone.
It started selling car insurance from a single call centre in Croydon, with just 63 employees and one product. Speed, simplicity and a practical approach lead to 80,000 policies sold in its first year.
Direct Line Car Insurance
Direct Line offer a few different types of car insurance from comprehensive plus to third party, fire and theft.
Direct line also offer multi-car insurance discounts and DrivePlus insurance for young drivers.
The Process with
Direct Line
What you need for your claim
• Your Policy Number and documents
• Your vehicle registration number
• Details about what happened and when
• Details of other people, vehicles or properties involved
• Contact details for any witnesses
• Crime reference number (if applicable)
If your car’s damaged, Direct Line can arrange for an approved garage to repair It for you. If you’re happy to use them, they’ll contact you to confirm all the arrangements.
If the cost of repairing the damage to your car is more than the cost of replacing it, your car is considered a ‘Total Loss’.
This means direct line need to put a settlement value on it. If it’s less than a year old and you’re the first and only registered owner, they will try to offer you a permanent replacement of the same make and model. If a replacement isn’t possible, a cash settlement might be offered instead, less any excess that might apply.
