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Use below form to submit your information to our team online and we’ll follow up to discuss the next steps.

    Alternatively, if you want to speak to us now or need roadside recovery. call us now on:

    0330 341 0964

    Don’t pay your excess

    Forget about paying excess on your insurance policy

    Keep your full no claims bonus

    We ensure you keep your full no claims bonus

    Get a like-for-like courtesy cars

    Say goodbye to unsuitable replacement cars

    Frequently asked questions

    To start a new claim, simply call our friendly team on 0330 341 0964 , or click here to request an immediate call back.

    At, we understand that navigating insurance claims can be a daunting process. We’re here to alleviate your concerns and provide you with accurate information. Making a claim should not put additional financial strain on you. Generally, you do not have to pay anything upfront to initiate a car insurance claim.


    Here’s how it works:


    1. Excess Amount: In most cases, your insurance policy will have an excess amount, which is the portion of the claim that you’re responsible for covering. This amount is agreed upon when you purchase your insurance policy. When you make a claim, the insurer will deduct the excess from the total claim amount they pay out to you.
    2. Third-Party Claims: If the accident was not your fault and you’re claiming from another driver’s insurance, you typically won’t have to pay anything. The other driver’s insurance should cover the costs.
    3. No-Claims Bonus: Depending on your insurance policy and your history of claims, making a claim might affect your no-claims bonus. This could result in higher premiums during the next policy term.
    4. Legal Assistance: In some cases, if the accident was not your fault and you need to take legal action, there might be legal expenses involved. However, many insurance policies offer coverage for legal assistance.


    At, our team of experts is here to guide you through the entire claims process, ensuring that you understand your policy, your responsibilities, and your rights. We work tirelessly to minimize any financial burdens and provide clarity every step of the way.

    Your no claims bonus is a reward from insurance providers for being a responsible and safe driver. It reflects your track record of not making claims against your policy. To safeguard this bonus and enjoy reduced premiums, follow these essential steps:

    1. Safe Driving: The foundation of your no claims bonus is safe driving. Avoid accidents and drive responsibly to minimize the risk of making a claim.

    2. Consider Repairs: If your car sustains minor damage, consider covering repair costs yourself rather than making a claim. This can help you maintain your no claims bonus and prevent your premiums from increasing.

    3. Protective Add-ons: Some insurance policies offer a “no claims bonus protection” add-on. This allows you to make a specific number of claims without affecting your bonus. Discuss this option with your insurer to see if it aligns with your needs.

    4. Claim Evaluation: Before making a claim, assess the potential impact on your no claims bonus. If the cost of repairs is relatively low, it might be more beneficial to handle the expenses privately.

    5. Defensive Driving Courses: Enrolling in defensive driving courses can demonstrate your commitment to safe driving. Some insurers offer discounts for completing these courses, which can help you save money and protect your no claims bonus.

    6. Regular Maintenance: Keep your car well-maintained to prevent accidents caused by mechanical failures. Regular servicing can contribute to accident prevention and help maintain your no claims bonus.

    7. Consider Uninsured Loss Recovery: If you’re involved in an accident that wasn’t your fault, you might have uninsured losses (like your excess or legal fees). Pursuing uninsured loss recovery instead of a claim can protect your no claims bonus.

    8. Accident Reporting: If you’re involved in a minor accident and don’t intend to claim, consider reporting it to your insurer anyway. This can help you avoid potential issues if the other party later decides to make a claim against you.

    9. No Claims Bonus Proof: When switching insurers, provide accurate proof of your no claims bonus to ensure it’s correctly applied to your new policy.


    At, we understand the importance of your no claims bonus and are here to provide expert guidance to help you maintain it. Our experienced team is ready to assist you in making informed decisions that protect your bonus and maximize your savings.


    Remember, each insurance policy and provider may have specific rules regarding no claims bonuses. Consult with our professionals to ensure you’re on the right track to safeguarding your valuable bonus. Stay tuned for more insightful advice on all things car insurance at!

    or speak to our team
    0330 341 0964

    Car Claims is a trading style of Motor Accident Group Ltd, registered in England and Wales, Company registration number 10695434 Registered Office : 707b Wimborne Road, Moordown, Bournemouth, BH9 2AU


    VAT registration number 303 2274 50


    Motor Accident Group Ltd is regulated by the Financial Conduct Authority (FCA) in respect of regulated claims management activities under Firm Registration Number 838905.


    We refer personal injury claims o a panel of specialist personal injury lawyers who will see your claim through to conclusion. We do not charge you a fee for referring you to our panel of specialist personal injury lawyers; we receive a monthly marketing fee from the specialist personal injury lawyers we refer you to. This marketing fee is not passed on to you and does not impact the way a lawyer will handle your claim.


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