How the process works

At, we understand that the aftermath of a car accident can be stressful and overwhelming. Our mission is to simplify the car insurance claim process for you, providing guidance and support every step of the way. Here’s a comprehensive overview of how our process works:


Call us on 0330 341 0964

Contact our UK based call centre where our average call waiting time is less than 2 minutes before speaking to one of our friendly advisors.


Like-for-Like Replacement

We will provide you with comparable replacement vehicle within 24 hours of accepting your claim.


Insurer Notification

We will notify the third party insurance company of your claim and that we represent you in regards to that claim.


Repairs to your vehicle

We will repair your vehicle using our approved network, we have over 400 body shops covering the whole of the UK. All repairs have a lifetime guarantee for as long as you own the vehicle.


Liability Negotiation

Our experts will fight your corner making sure they do everything they can to win liability in your favour from the third party insurer.


Claim Conclusion

We deliver your vehicle back fully repaired to manufactory standards with your life time guarantee and pick up the hire vehicle.

Another reason why you should use Car Claims instead of your insurance…

The latest UK car insurance stats on complaints and customer satisfaction found that over 38,000 new complaints were registered with the Financial Ombudsman Service (FOS) with regard to insurance in 2021/22. 


Of these, 18,644 were found to be related to motor insurance, meaning that motor insurance complaints accounted for just under half (48%) of total complaints for the year.

or speak to our team
0330 341 0964

Car Claims is a trading style of Motor Accident Group Ltd, registered in England and Wales, Company registration number 10695434 Registered Office : 707b Wimborne Road, Moordown, Bournemouth, BH9 2AU


VAT registration number 303 2274 50


Motor Accident Group Ltd is regulated by the Financial Conduct Authority (FCA) in respect of regulated claims management activities under Firm Registration Number 838905.


We refer personal injury claims o a panel of specialist personal injury lawyers who will see your claim through to conclusion. We do not charge you a fee for referring you to our panel of specialist personal injury lawyers; we receive a monthly marketing fee from the specialist personal injury lawyers we refer you to. This marketing fee is not passed on to you and does not impact the way a lawyer will handle your claim.


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